BY HARRY T. ROMAN
How you do something can often become as important as what you gain doing it. In the Information Age, process has become as important as product. The first emphasis must be on quality in the process. Getting to the market quickly with inferior products and services is, at best, a waste of time and resources. Teaching process to employees is vital. It underlies other basic things they need to do in the workplace to be successful. It is an invaluable discipline that will yield dividends over and over for you (and them), because you will affect the way people approach and solve problems.